Frequently Asked Questions (FAQ) | Vita Fashion

Welcome to the Vita Fashion FAQ page. We understand that you may have questions about our products, ordering process, delivery, payment methods, returns, and more. To assist you better, we have compiled answers to the most common questions we receive. If you don’t find the answer you are looking for, please feel free to reach out to our customer support team.

1. How can I place an order?

You can place an order through our website by browsing the products, selecting your preferred size and quantity, and adding them to your cart. Once ready, proceed to checkout and choose your payment method. We accept multiple payment options including Cash on Delivery (COD), mobile financial services like bKash, Rocket, Nagad, and bank transfers.

2. What payment methods do you accept?

We offer flexible payment options for your convenience:

  • Cash on Delivery (COD)

  • bKash

  • Rocket

  • Nagad

  • Bank Transfer

3. What is the estimated delivery time?

  • For Narayanganj and Dhaka city areas: delivery usually takes 1 to 2 business days.

  • For locations outside Dhaka: delivery generally takes 2 to 3 business days, but some areas may receive delivery within 1 day depending on courier availability.
    Orders placed before 4–5 PM are processed and dispatched the same day whenever possible.

4. What are the delivery charges?

  • Narayanganj: 90 BDT

  • Dhaka city areas: 110 BDT

  • Outside Dhaka: 120 BDT

5. Which courier services do you use?

We partner with trusted courier companies to ensure your order arrives safely and promptly. Our main courier services include Pathao, RedEx, and StateFast. Upon request, we also use Sundarban Courier and S A Paribahan Courier.

6. Can I track my order?

Yes. Once your order is shipped, we will provide you with a tracking number via SMS or email, allowing you to monitor your shipment in real time.

7. What is your return and refund policy?

We accept returns and issue refunds for eligible products that meet our return criteria. Returns must be requested within the specified time frame, and products must be in their original condition, unused, and with tags intact. For detailed information, please visit our Return & Refund Policy page or contact our support team.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or wrong product, please contact our customer support within 48 hours of delivery. We will arrange for a replacement or refund based on the case.

9. Can I cancel my order?

Order cancellation is possible if your order has not been shipped yet. Please contact us immediately after placing your order if you wish to cancel.

10. Do you offer bulk or wholesale purchases?

Yes, we offer special pricing for bulk or wholesale orders. Please contact our sales team for further details and quotations.

11. Where do you source your products from?

At Vita Fashion, we source our products directly from trusted manufacturers and verified suppliers, primarily from established markets including China. We prioritize quality and authenticity to ensure you receive only the best products.

12. How can I contact Vita Fashion customer support?

You can reach out to us through the following channels:

Our customer support team is available during business hours to assist you.

Thank you for choosing Vita Fashion. We are committed to providing you with quality products and excellent customer service.